WE ARE ALWAYS HERE TO HELP
Here are some answers to your questions about how your Weftbar Hair Extensions are shipped and delivered.
SHIPPING DELAYS DUE TO COVID-19 PANDEMIC & PROTESTS ACROSS THE U.S.
Your delivery may be delayed because some areas are experiencing delays in transit and delivery due to carrier restrictions put in place as a result of COVID-19. As a result of protests across the United States, local restrictions and curfews in certain areas may also cause unavoidable service delays. We offer our sincerest apologies for any inconvenience caused by these delays. We’ll send confirmation and tracking information when your order is released from shipping delays as described above. We appreciate your patience as we continue to work diligently to move orders through these shipping restrictions and transit delays.
WHERE ARE WEFTBAR HAIR EXTENSIONS SHIPPED FROM?Your Weftbar Hair Extensions are sourced worldwide and assembled and shipped from our distribution center located in Los Angeles, California, USA.
PROCESSING TIME FOR IN-STOCK ITEMSIt takes up to 3 business days to process orders unless otherwise noted. We do NOT process and ship orders in the same day. An order made on a Monday may ship on that following Wednesday or Thursday. You will receive an email with a tracking number once your order ships.
PROCESSING TIME FOR BACK-ORDERED/OUT-OF-STOCK ITEMS
It takes up to 10 business days to process back-ordered/out-of-stock orders unless otherwise noted. We do NOT process and ship orders in the same day. An order made on a Monday may ship on that following Wednesday or Thursday. You will receive an email with a tracking number once your order ships.
ESTIMATED DELIVERY TIMESUSA: 3-5 business days is the Estimated Delivery Time it will take for USPS to deliver your order after the Processing Time. Order ships via USPS Priority Mail.
Canada: 7-15 business days is the Estimated Delivery Time it will take for USPS to deliver your order after the Processing Time. Order ships via USPS Priority Mail International. On very rare occasions shipping can take up to 4 weeks.
CUSTOMS, VAT, INTERNATIONAL SHIPMENTS
Weftbar does not accept liability for Taxes, VAT, Duty or any other import tax to your country. Taxes, VAT, Duty or any other import tax to your country is between your country's Customs Department and you, the customer. We do our best to conform with any and all country import requirements.
We cannot guarantee that Canadian orders/parcels will or will not be charged any customs taxes or duties. Customs or import duties are charged once the parcel reaches Canada. These charges must be paid by the recipient of the parcel.
Shipping costs are not limited to postage. Shipping costs partially include order processing, packaging, labeling, stock coordination and personnel.
COST OF SHIPPING RETURNS
By placing an order at Weftbar, you are responsible for the cost of return shipping to Weftbar. For more information on how to return your order please go to our Refund Policy page.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please contact us using our Contact Us page as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order please go to our Refund Policy page. The only thing we can do is wait to see if the package is returned to us. If it does get returned to our warehouse, we can then ship it to the correct address or provide you with a full refund.
EXTRA SHIPPING CHARGES
If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
DELIVERED BUT NOT DELIVEREDWeftbar cannot be held accountable for packages where tracking information states the package has been delivered to your order address. All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the actual courier to investigate the issue.
FULFILLMENT OF PROMOTIONAL ITEMS
Fulfillment of promotional items for all promotional programs occur 10 business days following the end of the redemption period.