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Here are some answers to your questions about how to return and/or exchange your Weftbar Hair Extensions.

 

Yes, we are pleased to offer a return/exchange policy on unopened hair extensions and/or pieces. We are proud of the high quality hair extensions and pieces we offer. However, we understand that there may be a case such as incorrect hair color or length or texture in which you need to return or exchange your order.

We are happy to accommodate returns and exchanges on hair extensions and/or pieces that have not been opened, worn or tampered with.

  • Hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.
  • Opened packages without the security loop intact and the security tag attached.

We are more than happy to accommodate returns on hair extensions and/or pieces that have NOT been opened, worn or tampered with. Also, according to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

A return or exchange must be initiated within five (5) days from the date your order is delivered.

You may return your Weftbar Hair Extensions order ONLY if they have been unopened with our Weftbar "remove the tag & own the hair" tag attached to the security loop intact. There is a 15% re-stocking fee for all returns.

We do not perform order cancellations or refunds due to external, personal plan changes that may occur that are unknown and unrelated to Weftbar Hair Extensions once the order has been paid at checkout.

Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customers.

According to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

We also do not return or exchange hair extensions and pieces in which the package has been opened, the security loop is not intact, and the security tag is removed

To initiate a return or an exchange, a request for a return or an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within business days from the date your order is delivered.

We will then provide you with detailed instructions and a return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted returns will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: A return or an exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached. 

RETURNS: Accepted returns will be subject to a 15% re-stocking fee. 

EXCHANGES: The item or items for exchange can only be exchanged for an item or items of equal or greater value. And, the exchanged item will be subject to a 15% restocking feeOnce the item for exchange is received by Weftbar, we will send an invoice for the 15% re-stocking fee and the cost difference of the item you are exchanging, if applicable. This restocking fee must be paid within 3 business days to go forward with the exchange. If the invoice is not paid within 3 business days, the item will be returned to you, and all remedies (exchange or replacement) will be terminated and VOID.  

You are responsible for all shipping costs for returns and exchanges. We recommend that you send your return/exchange package with tracking information because Weftbar will not be responsible for lost or stolen return packages.

For international customers, please indicate on package “RETURN, NO DUTIES” or your package may be returned to you.

If you are returning an item or items for a refund, the full refund minus a 15% re-stocking fee and the shipping fee (if applicable) will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn.

The return and exchange period for unopened hair extensions and/or pieces is five (5) days from the date that your order is delivered. We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened hair extensions and/or pieces.

No. Your return package will be sent back to you. Also, Weftbar will not be responsible for lost or stolen "return packages".

If your hair extensions and/or pieces are defective in some way please send a photo or photos (both close-up and full-shot with packaging) with a detailed description via our Contact Us page. We will gladly help to resolve the issue. If the security loop and the attached security tag has been removed from the defective item(s), then we may offer one of the following remedies: An exchange for an item or items of equal or greater value. Please note: The replacement item or items are non-refundable and non-returnable.

To initiate an exchange for the right/different hair color/texture/length, a request for an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within business days from the date your order is delivered.

We will then provide you with detailed instructions and a return address where the items for exchange will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted exchanges will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: An exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached.

We will send you your hair extensions with the right color after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn, opened, or tampered with.

You may contact us via our CONTACT US PAGE and we will reply to you within 24 hours.