WE ARE ALWAYS HERE TO HELP
Here are some answers to your questions about how to exchange your Weftbar Hair Extensions.
We understand that picking the right color might be a bit difficult when choosing from a computer screen, so we are happy to exchange your unopened Weftbar Hair Extensions for extensions of the right color. Due to hygienic reasons we only exchange items that have not been opened, worn or tampered with.
We are more than happy to accommodate exchanges of hair extensions that have NOT been opened, worn or tampered with.
You may return your Weftbar Hair Extensions order ONLY if they have been unopened and not taken out of the packaging. Weftbar Hair Extensions are packaged with our Weftbar ID tag and colored return tag which must be attached with the black loop intact to receive an exchange.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our clients.
You must contact us first at via our Contact Us Page within a thirty (30) day exchange period. We will then issue you a Return Merchandise Authorization (RMA). All Weftbar Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. All exchanges must be accompanied by a copy of your invoice.
We will then provide you with our return address where the exchanged items will be inspected to see if you qualify for an exchange. Opened merchandise will not be exchanged.
You are responsible for all exchange shipping costs and we recommend that you send your exchange with a tracking number because Weftbar will not be responsible for lost exchanges.
Also, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
We will send you your hair extensions with the right color after we have received, inspected and confirmed that the returned hair extensions still have our Weftbar ID tag and colored return tag attached with the black loop intact indicating that the extensions have not been worn.
We will provide an exchange for unopened hair extensions within thirty (30) days of the date that you receive your hair extensions.
No. You must contact us via our CONTACT US PAGE prior to sending your exchange as our return address is different from the address we ship our hair extensions from. Also, the RMA facilitates tracking of your returned product and expedites your exchange.
Please note that refunds for merchandise returned for exchange without contacting us will be denied as exchanges cannot be accepted at our warehouse facility.
If you wish to return your item(s) please follow our return and refund policy here.
You may contact us via our CONTACT US PAGE and we will reply to you within 24 hours.