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Do you have a question about COILBAR?

Learn more about our products and your account in the section below. If there's something more that you want to know please feel free to send us a question.

We're here for you! Email us at customercare @ weftbar.com and we'd be happy to help you out.
Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions.
We're always looking for new brands to partner with. Please send us an email to hi @ weftbar.com with information about your brand to explore opportunities.
We're always looking for new stores to carry our products. Please send us an email to wholesale @ weftbar.com with information about your store to explore opportunities.
We're always looking for new partners! Please send us an email to hi @ weftbar.com with your social media handles and let us know why you love WEFTBAR and why you want to partner.
No. We are currently exclusively sold on WEFTBAR.com. We look forward to being sold on Amazon and other select retailers.
Please be sure to check your junk/spam folders, and add "hello@WEFTBAR.com" to your safe senders list. If you are still not receiving emails, please contact us at customercare@WEFTBAR.com so we can help.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those service or administrative communications.
Currently, we do not support any non-profit organizations. But we look forward to doing so in the future.
Please allow 3 business days (excluding weekends and holidays) for us to process and ship your order after it's been placed. After your order has been shipped, delivery time within the United States is 4-7 business days.
Your Weftbar Hair Extensions are sourced worldwide and assembled and shipped from our distribution center located in Los Angeles, California, USA.
It takes up to 3 business days to process orders unless otherwise noted. We do NOT process and ship orders in the same day. An order made on a Monday may ship on that following Wednesday or Thursday. You will receive an email with a tracking number once your order ships.
It takes up to 10 business days to process back-ordered/out-of-stock orders unless otherwise noted. We do NOT process and ship orders in the same day. An order made on a Monday may ship on that following Wednesday or Thursday. You will receive an email with a tracking number once your order ships.
USA: 3-5 business days is the Estimated Delivery Time it will take for USPS to deliver your order after the Processing Time. Order ships via USPS Priority Mail.

Canada: 7-15 business days is the Estimated Delivery Time it will take for USPS to deliver your order after the Processing Time. Order ships via USPS Priority Mail International. On very rare occasions shipping can take up to 4 weeks.
Weftbar does not accept liability for Taxes, VAT, Duty or any other import tax to your country. Taxes, VAT, Duty or any other import tax to your country is between your country's Customs Department and you, the customer. We do our best to conform with any and all country import requirements.

We cannot guarantee that Canadian orders/parcels will or will not be charged any customs taxes or duties. Customs or import duties are charged once the parcel reaches Canada. These charges must be paid by the recipient of the parcel.
Shipping costs are not limited to postage. Shipping costs partially include order processing, packaging, labeling, stock coordination and personnel.
By placing an order at Weftbar, you are responsible for the cost of return shipping to Weftbar. For more information on how to return your order please go to our Refund Policy page.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please contact us using our Contact Us page as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order please go to our Refund Policy page. The only thing we can do is wait to see if the package is returned to us. If it does get returned to our warehouse, we can then ship it to the correct address or provide you with a full refund.
If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Weftbar cannot be held accountable for packages where tracking information states the package has been delivered to your order address. All of our shipments include a Tracking Number. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the actual courier to investigate the issue.
Fulfillment of promotional items for all promotional programs occur 10 business days following the end of the redemption period.
No. You do not have to have an account to place an order.
You can create an account by visiting https://www.weftbar.com/account
Just click on the "forgot password" link to trigger an automatic reset email. Reach out to customercare@weftbar.com if you need additional help.
Please log in to your account, click "edit" and change to the correct information.
Yes, we are pleased to offer a return/exchange policy on unopened hair extensions and/or pieces EXCLUDING hair for licensed professionals and wholesale bulk purchases. We are proud of the high quality hair extensions and pieces we offer. However, we understand that there may be a case such as incorrect hair color or length or texture in which you need to return or exchange your order.

We are happy to accommodate returns and exchanges on hair extensions and/or pieces that have not been opened, worn or tampered with.
Hair for Licensed Professionals and Wholesale bulk purchases of hair extensions and pieces.

Hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

Opened packages without the security loop intact and the security tag attached.
We are more than happy to accommodate returns on hair extensions and/or pieces that have NOT been opened, worn or tampered with. Also, according to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

A return or exchange must be initiated within five (5) days (not 5 business days) from the date your order is delivered. The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page. 

You may return your Weftbar Hair Extensions order ONLY if they have been unopened with our Weftbar "remove the tag & own the hair" tag attached to the security loop intact. There is a 15% re-stocking fee for all returns.
We do not perform order changes, cancellations or refunds due to external, personal plan changes that may occur that are unknown and unrelated to Weftbar Hair Extensions once the order has been paid at checkout.
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and DO NOT ALLOW opened items to be returned for the safety of all of our customers.

According to federal law, we cannot accept for return or exchange hair extensions and pieces that have been altered in the following ways: washed, combed, finger combed, brushed, cut, cut to template, colored, installed, or physically and chemically altered in some way.

We also do not return or exchange hair extensions and pieces in which the package has been opened, the security loop is not intact, and the security tag is removed. 
To initiate a return or an exchange, a request for a return or an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within 5 (not 5 business days) from the date your order is delivered. 

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will then provide you with detailed instructions and a return address where the returned items will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted returns will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: A return or an exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached. 
RETURNS: Accepted returns will be subject to a 15% re-stocking fee.

EXCHANGES: The item or items for exchange can only be exchanged for an item or items of equal or greater value. And, the exchanged item will be subject to a 15% restocking fee. Once the item for exchange is received by Weftbar, we will send an invoice for the 15% re-stocking fee and the cost difference of the item you are exchanging, if applicable. This restocking fee must be paid within 3 days (not 3 business days) to go forward with the exchange. If the invoice is not paid within 3 days (not 3 business days), the item will be returned to you, and all remedies (exchange or replacement) will be terminated and VOID.  
You are responsible for all shipping costs for returns and exchanges. We recommend that you send your return/exchange package with tracking information because Weftbar will not be responsible for lost or stolen return packages.

For international customers, please indicate on package “RETURN, NO DUTIES” or your package may be returned to you.
If you are returning an item or items for a refund, the full refund minus a 15% re-stocking fee and the shipping fee (if applicable) will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn.
The return and exchange period for unopened hair extensions and/or pieces is five (5) days (not 5 business days) from the date that your order is delivered. 

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will provide a full refund minus a 15% re-stocking fee and shipping fees (if applicable) on unopened hair extensions and/or pieces.
No. Your return package will be sent back to you. Also, Weftbar will not be responsible for lost or stolen "return packages".
If your hair extensions and/or pieces are defective in some way please send a photo or photos (both close-up and full-shot with packaging) with a detailed description via our Contact Us page. We will gladly help to resolve the issue. If the security loop and the attached security tag has been removed from the defective item(s), then we may offer one of the following remedies: An exchange for an item or items of equal or greater value. Please note: The replacement item or items are non-refundable and non-returnable.
To initiate an exchange for the right/different hair color/texture/length, a request for an exchange that includes your order number (example: WB1001) must be made via our Contact Us page within 5 days (not 5 business days) from the date your order is delivered.

The return/exchange period begins on the day your order is delivered and includes weekdays, Saturday, Sunday, and holidays. Example: If your order is delivered on Friday, then you have from that Friday until the following Tuesday to initiate a return or exchange via our Contact Us page.

We will then provide you with detailed instructions and a return address where the items for exchange will be inspected to see if you qualify for a return. Opened merchandise will not be refunded. Accepted exchanges will be subject to a 15% re-stocking fee. We strongly recommend that you ship your item with tracking information and a signature confirmation because Weftbar is not responsible for lost or stolen packages.

Important note: An exchange will only be honored if the hair extensions and/or pieces have not been removed from its original packaging and the security loop is intact with the security tag attached.
We will send you your hair extensions with the right color after we have received, inspected and confirmed that the returned hair extensions and/or pieces still have our Weftbar "remove the tag & own the hair" tag attached with the security loop intact indicating that the extensions have not been worn, opened, or tampered with.
Please email customercare@WEFTBAR.com and we will gladly assist you.
We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States. Sezzle - please click on the icon at the checkout page and follow the instructions. PayPal - please click on the icon at the checkout page and follow the instructions. At this time WEFTBAR.com does not accept money orders, checks, or cash on delivery (COD).
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we CANNOT change, make price adjustments, or cancel an order once it has been submitted.
Only one coupon code may be applied per order.
Unfortunately, we will not be able to apply your coupon code to your order once the order has been placed. Our standard policy states that we are not able to cancel or adjust an order once the order has been placed.
Sezzle is available on orders $35+. To use Sezzle, proceed through Checkout and in the Billing section, select the Sezzle option as your payment method. For more frequently asked questions related to this service, please click here.
To checkout using PayPal, please do not log into your account first. Put all your items in your shopping cart. When you proceed to checkout you will then be prompted to log in. Please click on the PayPal logo at the bottom of the screen and follow the directions when you are redirected to the PayPal site.
We charge sales tax on all orders shipping to California in the United States.
No, e-gift cards are currently not available in the United States.
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You may contact us via our CONTACT US PAGE and we will reply to you within 24 to 48 hours.

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